Shipping policy

Thank you for shopping with Savannah Melissa Futrill. As a reliable Australian online retail merchant, we implement standardized order processing and comprehensive logistics management procedures. We aim to ensure every customer order is professionally inspected, securely packaged and dispatched in a timely manner, ensuring safe and intact parcel delivery within our standard logistics cycle.

1. Order Processing Time

All confirmed and fully paid orders will complete internal review, quality inspection and sealed packaging procedures within 1 to 7 business days. Weekends and Australian statutory public holidays are excluded from working days and do not count towards order processing timelines.

During peak sales periods and promotional activities, increased order volumes may result in slight processing extensions. We will send proactive email notifications to customers once notable shipping delays occur, ensuring full transparency of order status updates.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated based on parcel weight, dimensional specifications and shipping zone criteria. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page prior to order submission, with no hidden or incidental charges.

Our standard shipping service offers an estimated delivery period of 15 business days for all regular orders. All delivery timelines serve solely as preliminary estimates. Actual delivery progress may be affected by logistics carrier schedule adjustments, customs clearance progress, extreme weather conditions, regional transportation limitations and other unforeseen external factors.

3. Shipment Confirmation and Order Tracking

After your order is packaged and officially dispatched from our warehouse and collected by our cooperative logistics carrier, you will receive an automated shipment confirmation email containing your exclusive tracking number and official tracking inquiry entrance.

Logistics tracking data will not be synchronized immediately after dispatch. In most cases, complete and effective tracking information will be updated to the system and available for customer inquiry within 24 to 48 hours after the parcel undergoes carrier scanning and system registration.

4. Incorrect Address Disclaimer

Customers are solely responsible for providing precise, complete and valid recipient information, including a detailed delivery address, accurate postcode and active contact number during checkout. Please double-check all submitted information to avoid delivery anomalies.

Savannah Melissa Futrill bears no responsibility for misdelivery, delivery failure or parcel returns caused by inaccurate, incomplete or invalid address details provided by customers. Any reshipping expenses incurred from address-related delivery issues will be borne entirely by the customer.

5. Lost or Damaged Packages

If your parcel is confirmed lost during transit and fails to be delivered by the expected date, please contact our customer support team within 5 calendar days of the scheduled delivery timeframe. We will collaborate with logistics providers to conduct a full investigation and deliver a reasonable resolution promptly.

If your delivered parcel features impaired packaging or defective contents due to transit compression, impact or rough logistics handling, please submit an after-sales request within 24 hours of receipt. Clear photographic proof of both the outer packaging and damaged items is required for verification. Our team will assess the situation and resolve the issue efficiently.

6. Product Care and Usage Notice

All products sold through our store are equipped with official usage guidelines and daily maintenance protocols. Customers should follow the standard operating and storage instructions provided with each item to maintain stable performance and extend product service life.

Savannah Melissa Futrill will not assume liability for product damage, functional faults or performance degradation caused by unauthorized disassembly, private modification, improper operation, artificial damage or any form of misuse that deviates from official product specifications.

7. International Shipping and Customs Notice

All cross-border international shipments may be subject to import duties, customs clearance fees, value-added taxes and other statutory charges in accordance with the trade regulations and customs rules of the destination country or region.

All customs-related charges and inspection costs are the exclusive responsibility of the customer and are not included in product prices or standard shipping fees. We will provide complete customs declaration documents to facilitate smooth clearance, but we are not liable for parcel detention, delivery delays or return losses caused by customs policy changes and unpaid customer tariffs.

8. Contact Information

If you have any inquiries, concerns or suggestions regarding our shipping policy, order logistics status and delivery-related after-sales matters, please reach out to our official customer service team via the following channels:

Trade Name: Savannah Melissa Futrill

Phone Number: +61 2 6101 7054

Email: info@homesprint.shop

Physical Address: 4 Adam Street, Beachmere, QLD 4510, Australia